Help & support

What is included for NT$59/month or NT$149/year?

NT$59 monthly or NT$149 yearly covers the available features of all four categories during the subscription: full banks, categories, mistake and favourite review, image/video questions, and motorcycle/car mock exams and results. Commercial-vehicle mechanical knowledge currently provides practice only, without a formal mock exam based on unverified rules. Official counts may differ by language. Categories and features are not sold separately.

Both plans renew automatically and have no ads. The monthly plan is billed each month. The annual plan charges the full year at once. The actual amount and period are shown on Apple’s purchase confirmation screen. The free 20-question practice does not automatically become paid.

Available languages depend on each bank and the quality of its official source; check the category selector. Large commercial-vehicle mechanical knowledge is not open for practice in Thai, Khmer or Burmese because parts of the official originals are unreadable. These scopes are excluded from available-bank counts. Some questions preserve the official stem and options as an image that you can enlarge. We do not fill gaps with machine translation or another language's answers.

How do I cancel renewal? Are my records kept after expiry?

Manage, change or cancel your plan in Me → Manage subscription in the app, or Settings → Apple Account → Subscriptions on your device. Unless you cancel at least 24 hours before the current period ends, the subscription renews automatically. Apple charges for the next period within 24 hours before the current period ends. After cancellation, you can continue using paid features until the period you paid for ends.

When your subscription expires, access returns to the fixed 20 free questions for each vehicle type. Saved learning records are not automatically deleted because of expiry. You can resume full practice when you have an active subscription again. Deleting the app or learning account does not cancel your subscription.

How do I restore a purchase?

Make sure your device uses the Apple Account that made the purchase. Then select Restore purchases on the full-plan page or in Me. An internet connection is required so the app can verify your active purchase entitlement again.

Google and other sign-in methods are used for learning backups and do not replace your Apple purchase account. If a purchase is awaiting approval, complete Apple’s approval process. Canceled or incomplete transactions do not charge you or unlock access. For refunds and billing issues, follow Apple’s purchase support process.

How do I recover my learning records on a new phone?

Sign in on the original device and check which category, bank language, version and record type show as synced. The same app account on another device can restore only backed-up records. If a new bank, daily observations or another version is still labelled device-only, that scope is not backed up. Check each scope before removing the app; a successful sync for one bank does not cover all banks.

To use a different sign-in method, link it from your existing account first, then use that method to sign in. Do not create a separate account and expect both sets of records to merge automatically. Practice sessions or exam papers in progress stay on the original device.

If you see Records waiting to sync, stay connected to the internet and retry from the account page. Complete your backup before deleting the app to avoid losing unsynced data.

A video will not load, or an image is missing

Videos need an internet connection to play. Some images also need a connection the first time you view them. Check Wi-Fi or mobile data, then return to the question and retry. The app does not download the entire video collection to your device in advance.

If the same question keeps failing to load, provide its category, bank language, number, version, time and a description. Hide names, email and other personal details in any screenshot.

Does the readiness assessment predict my chance of passing?

Estimates use unaided answers, independent checks at least 24 hours later and question-type coverage, with one evidence item per question. Small samples or missing types can produce a wide range. This is not a passing probability calibrated against official exams or a guarantee. Actual full-mock scores are shown separately; unverified mock rules are not applied to mechanical knowledge.

Playback controls and the exam interface may differ from the real test. You must separately complete any required use and result registration on the official motorcycle hazard-perception education platform, as directed by the motor vehicles authority.

How do I delete my account?

After signing in, go to Me → Account & sync → Delete Account, read the effects and confirm. The app deletes this app account and its cloud learning records. It does not delete your third-party sign-in accounts, cancel Apple automatic renewal or automatically request a refund. If you no longer want the subscription, cancel separately through Apple’s subscription management.

If you cannot sign in, contact support for help verifying your identity and handling your request. Do not email us passwords or verification codes.

How do daily20 questions and streaks work?

Days use Taiwan time (Asia/Taipei). Complete20 distinct questions on the same account to reach the goal; wrong answers count too. Repeating the same question that day, favourites, viewing hints/answers or memorising alone do not add questions. Changing interface language does not create new progress. Mock answers count only after submission. Consecutive days reaching the goal build the streak; older records are not backfilled.

How do I set or turn off practice reminders?

Choose19:00,20:00 or21:00 under My → Settings and services → Notifications and reminders. Scheduling uses Taiwan time (Asia/Taipei), not the phone's current time zone. iOS asks permission when first enabled; declining does not block the app. Reaching today's goal cancels any unsent reminder for today.

You can turn reminders off or change the time on the same page. If system notification permission is off, select Open system settings to change it yourself. Focus modes, system settings and device status may affect notifications. Remote question-bank update notifications are not available yet.

A question or answer seems incorrect

Please provide the vehicle type, question number, a description of the issue and the app’s question-bank version. We will check against the Highway Bureau’s public data. The question bank, officially published answers and study hints serve different purposes. If anything is unclear, follow official announcements and guidance from the motor vehicles authority.